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1st Line IT Helpdesk Support Analyst

Job Title: 1st Line IT Helpdesk Support Analyst
Contract Type: Temporary
Location: Stevenage, Hertfordshire
Salary: £6.86 per hour + holiday pay
Start Date: ASAP
Duration: 6 months
REF: 99256
Contact Name: Dovile Gerlinskaite
Contact Email:
Job Published: almost 5 years ago

Job Description

1st Line IT Helpdesk Support Analyst

Our client, a major global player in the I.T industry, has an excellent opportunity available for enthusiastic, motivated and hardworking individuals to join the I.T Service Desk team on a temporary basis, with the potential to move into a permanent role after a 6 month period. The client's office is based in Stevenage.

I.T Helpdesk experience is not required, but would be beneficial. Intensive training will be provided so this is a great opportunity for applicants who can show some I.T knowledge and to get a foot in the door and build an I.T helpdesk career.

4 - 6 weeks intensive training will be provided, however it is essential that applicants have some customer service experience, an interest in I.T, (helpdesk/ call centre), along with the ability to pick up new technology quickly, and strong communication skills.

Candidates must be committed, reliable, and flexible to work 5 shifts per week of 8 hours per day between 7am - 7pm Mon - Sun pro rata basis.


  • Taking inbound calls in a busy, target driven call centre environment
  • Providing a high level of customer service to internal customers
  • Using the in-house call logging system ''Remedy'' (training will be provided)
  • Dealing with escalations and logging and resolving incidents at 1st line.
  • Meeting customer service and call answering targets, to ensure an efficient, cost effective service desk function is provided with a very high level of customer service
  • Working as part of a team

Requirements and Person specifications

  • Desirable previous experience in 1st Line IT support environment.
  • Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 2007.
  • Experience with using and troubleshooting Outlook 2007 within network environment (permissions, calendar sharing and communication) would be desired.
  • Excellent communication skills and telephone manner.
  • Excellent organisational skills.
  • Motivated, enthusiastic and reliable.
  • Good team worker who is keen to develop and progress as well as demonstrate skills of making fast decisions.