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Client Support Associate - Financial Services - Multilingual

Job Title: Client Support Associate - Financial Services - Multilingual
Contract Type: Temporary
Location: London, England
Industry:
Salary: £25000 - £30000 per annum
Start Date: ASAP
Duration: 7 months
REF: 994444777_1526296357
Contact Name: Zivile Asanaviciute
Contact Email: cv@projectrecruit.com
Job Published: 7 months ago

Job Description

Client Support Associate - Financial services - Multilingual

Our client, a global organisation and leader in the finance and technology sectors, is seeking a motivated and multilingual candidate to join their client support team in a temproary role until the 21st December 2018. The team consist of individuals who are analytical, organized and results oriented with a passion for great customer service. Based in Central London, the team is responsible for managing all processes related to client management.

Responsibilities

  • Correspond with clients to ensure timely payment and to deal with issues that may arise
  • Advise clients of costs due to removals/relocations/conversions and help them with their own internal budgets
  • Work with clients to ensure efficient renewals
  • Use Excel spreadsheets to assist clients with costing and analysis
  • Log all communication notes in our internal ticketing system

Requirements

  • A Bachelor's degree or equivalent work experience
  • Fluency in English and ideally another language (French, German or Spanish preferred)
  • Excellent communication and customer service skills
  • Full proficiency in Excel
  • Invoice processing experience
  • An ability to multi task and work to deadlines
  • A keen interest in financial markets
  • Previous experiencein a credit control enviroment is beneficial
  • Experience of SAP and an internal ticketing system