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Contact Centre Technical Lead - Genesys

Job Title: Contact Centre Technical Lead - Genesys
Contract Type: Temporary
Location: Burgess Hill, West Sussex
Industry:
Salary: £300 - £333 per day
Start Date: ASAP
Duration: 6 months
REF: GEN2323_1521543248
Contact Name: Ellise Fleming
Contact Email: ellise@projectrecruit.com
Job Published: 2 months ago

Job Description

Our client, a leading global IT service provider has a fantastic role for an experienced Contact Centre Technical Lead. This position could either be based in Burgess Hill or Brighton depending on the candidates preference.

Candidates are required to have 5+ years of Genesys experience with sound knowledge on overall Contact Centre Domain. This is a very technical role with design and development components and as such an in-depth knoweldge is required.

Previous experience within financial services is preferred but not mandatory.

Candidates should have the following knowledge and experience:

  • An in-depth knowledge on Genesys Contact Centre Implementations and Configurations
  • Solid knowledge of Genesys Components and Architecture, Genesys framework, Desktops, Gplus Adapters, Digital Components, Reporting Tools, Routing Components, SDK's, Voice Self Service Components and Workforce Management Tools.
  • Hands-on experience on the Genesys components