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EUC Desktop Engineer - Onsite support

Job Title: EUC Desktop Engineer - Onsite support
Contract Type: Temporary
Location: London, England
Salary: £150 - £180 per day
Start Date: 7th December
Duration: 6 months
REF: EUCPADD23_1543599441
Contact Name: Ellise Fleming
Contact Email:
Job Published: over 1 year ago

Job Description

Our client, a global supplier of IT services, requires an onsite Desktop Support Engineer (L2) in Paddington for a 6 month temporary contract.


  • Install, configure, maintain and troubleshoot end user devices: notebooks, desktops, peripherals, monitors, printers and mobile devices.
  • Provide support to end users relating to hardware and software, computer applications, LAN components and peripherals.
  • Supporting a highly mobile workforce with remote connectivity and remote troubleshooting needs.
  • Troubleshooting system startup and user login problems
  • Configuring and troubleshooting hardware devices and drivers.
  • Identifying and troubleshooting problems related to security permissions.
  • Supervise complaint ticketing system and follow timely resolution of all work orders and incidents.
  • Establish end user service level agreements.
  • Documented success in responding all inquiries and tickets in a timely manner


  • Strong knowledge of SCCM, MDM, Office 365/MS Outlook, Desktop image deployment, Inventory Mgmt, Antivirus Support, Basic Networking
  • Should have hands-on experience on O365 and MS Outlook administration.
  • Should have strong knowledge on troubleshooting Skype for Business issues.
  • Advanced Windows and Mac OS X Knowledge and experience.
  • Knowledge on MDM through Air-watch and active sync.
  • Understanding of Storage, Networking and backup devices.
  • Ability to communicate effectively with both Business/Management and Vendor resources.
  • Should have hands-on experience on Desktop Patch Management thru different tools like SCCM, WSUS..etc.
  • 3-5 years deskside support experience
  • Easy commute to Paddington