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IT Service Desk Analyst - First Line Support - IT Helpdesk

Job Title: IT Service Desk Analyst - First Line Support - IT Helpdesk
Contract Type: Temporary
Location: Bournemouth, Dorset
Industry:
Salary: £97 - £127 per day
Start Date: 1st April 2019
Duration: 3 months
REF: SVCDSK23_1553706367
Contact Name: Ellise Fleming
Contact Email: ellise@projectrecruit.com
Job Published: 7 months ago

Job Description

Our client, A global provider of IT services, requires a Service Desk Analyst to provide first line support for a temporary three month contract based in Bournemouth.

Key Responsibilities:

  • Taking calls and answering email queries
  • Helping users resolve issues with computer hardware or software
  • Respond to user enquiries, assess problems and issues with IT equipment and applications and help resolve these issues for users
  • Work closely with other IT department personnel to provide assistance on tasks that are outside the scope of their knowledge or expertise
  • Service desk analysts need to balance creative and technical problem-solving, customer service, and collaboration to ensure that personnel throughout the organisation can access and utilise the software and resources they need for work.

Key Requirements:

  • Minimum of 2 years 1st line support/service desk experience
  • Good knowledge of computer software and hardware
  • Excellent commincation skills
  • Great customer service ethic
  • Excellent team player