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Sales / Customer Service Adviser

Job Title: Sales / Customer Service Adviser
Contract Type: Temporary
Location: London, London
Salary: £9.5 - £12 per hour + commission
Start Date: ASAP
Duration: 6 months
REF: 9865
Contact Name: Zivile Asanaviciute
Contact Email:
Job Published: almost 4 years ago

Job Description

Our client, a rapidly growing organisation in the finance sector, have an exciting opportunity for a bright and talented sales / customer service adviser to help them further expand their business and cement their brand as a household name.

The role involves supporting clients with their service requests via phone, live chat and email, making outbound sales calls and upselling on inbound calls.

A successful candidate needs to be self-motivated and ambitious, with an excellent phone manner and very high level of spoken English with excellent attention to detail. Experience of working within customer service / sales role is a must.

This is an excellent opportunity to join an organisation in a forward thinking environment. The position is a temporary 6-month contract with an immediate start date. There will be plenty of opportunities to progress and define your own role and specialism as the team grows.

Main responsibilities

  • You will be answering all consumer calls and returning calls who hit answer phone, live chat and email
  • You will be handing large number of inbound and outbound calls
  • You will be processing the sale, taking payment and updating notes on the system
  • You will be managing adviser's subscriptions and resolving service enquiries
  • You will be updating customer profile data or directing customers to enable them to update their profile through our online system
  • You will be making outbound calls within a targeted sales campaigns in order to sell as many adviser's and client's products as possible
  • You will be reporting back to the business on progress
  • You will be working towards targets and KPI's set


  • Previous experience in customer service or sales role
  • Strong organisational and prioritisation skills
  • A creative problem-solver
  • Excellent communication skills
  • Friendly and positive personality with a confidence talking to a diverse audience
  • Self-starter, organised and reliable with attention to detail
  • Strong work ethic and timekeeping
  • Learns from their mistakes and commits to performing at their best