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Senior Desktop Support Engineer - Financial Services

Job Title: Senior Desktop Support Engineer - Financial Services
Contract Type: Contract
Location: City of London, London
Industry:
Salary: £200 - £233 per day
Start Date: ASAP
Duration: 6 months
REF: DSKTP SPPRT 29376_1519241815
Contact Name: Ellise Fleming
Contact Email: ellise@projectrecruit.com
Job Published: 8 months ago

Job Description

Senior Desktop Support Engineer - London

Our client, a major global organisation, has an excellent opportunity available for enthusiastic, motivated and hardworking Senior Desktop Support Engineer with solid experience within the Financial Services industry. This will be a temporary 6 month contract basis (extendable). The office is based in London.

It is essential that applicants have 5 years' experience in Desktop Support Roles, with recent experience of providing End User Desktop Support within a similar /Executive/Business support role within Financial Services. Strong communication and excellent customer service skills essential. Applicants must be committed, reliable and flexible. Competitive salary based upon experience. Immediate start.

Summary of Duties & Responsibilities:

  • EUC Support including Desktop, Laptop, Blackberry, Printer, Audio/Video equipment
  • Lotus Notes, Sametime, Exchange/Outlook Support
  • Critical Executive/Business Support
  • After hours support change records and post-certification of Telecom, Firewall, Storage, etc. changes.
  • Coordination of power shut down or DR activities
  • Vendor escorts and odds/ends at Greenford and Wallbrook
  • Round-the-Clock support in AV Rooms during ILT meet, ISL meet, Town Halls, external Client hosting events, etc.

Job Description:

  • After hours support change records and post-certification of Telecom, Firewall, Storage, etc. changes.
  • Physical layer troubleshooting for APCON config issues at Walbrook
  • Cable work in MDF Room
  • Cisco call center upgrade support and vendor escort
  • Vendor escorts and odds/ends at Greenford and Wallbrook
  • Firewall requests for local network enhancement projects
  • Coordination of power shut down activities
  • LAN Configuration
  • Project responsibilities: Segmentation Support, E2.0 rollout of new tools, Outlook, etc.
  • Technical support to address EMC Storage, NetBackup Appliance, Qualys, etc. related issues raised by respective GTO groups.
  • Providing end to end support for 20 Video Conference Room, 1 Training Room and 8 number of personal video devices which are used by European Management Team.
  • This includes weekly check in VC room, troubleshoot and resolution of AV Issue and if required then work with Video and External Vendor for any VC related issue.
  • Technical assistance to senior leaders, heads of business units during their meeting in UK Telepresence Room.
  • Escalate break-fix issues of AV hardware to VIDEO group. Then co-ordinate with Reception Desk to book affected Room(s) for vendor Technician to visit onsite and troubleshoot & fix the issue. Escort vendor Technician onsite and provided necessary technical assistance needed.
  • Submit request(s) online with relevant vendor Courier for pickup of faulty AV equipment. Then co-ordinate with building Loading Bay in booking a Date & Time slot for the pickup. On arrival of Courier provide necessary escort and assistance in moving the faulty AV equipment from company premises to Loading Bay.
  • Test and share feedback/results for any new AV technology/software/hardware to be deployed in VIE.
  • Round-the-Clock support in AV Rooms during ILT meet, ISL meet, Town Halls, external Client hosting events, etc.

Requirements:

  • 3+ years Desktop Support Engineer experience preferably within Financial Services
  • VIP/Very Senior Executive Level support
  • Excellent communication skills
  • Excellent customer service skills
  • Highly flexible and willing to go the extra mile
  • Committed and reliable
  • Thrives in a very busy role
  • Works well under pressure