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Service Desk Analyst - 1st Line Support

Job Title: Service Desk Analyst - 1st Line Support
Contract Type: Temporary
Location: Uxbridge, Middlesex
Industry:
Salary: £12 - £15 per hour
Start Date: ASAP
Duration: 6 months
REF: SDA2323_1536076788
Contact Name: Ellise Fleming
Contact Email: ellise@projectrecruit.com
Job Published: about 2 months ago

Job Description

Service Desk Analyst - UK Stores Support

Our client, a major global organisation, has an excellent opportunity available for an enthusiastic, motivated and hardworking individual to join the IT service desk team on a temporary basis for 6 months (extendable). The office is based in Stockley Park.

Applicants should have experience in IT helpdesk 1st line support role supporting retailers/ stores with EPOS/Tils etc along with strong communication skills. Fluent English language required.

Applicants must be committed, reliable, and flexible to work 5 shifts per week of 8 hours between 7am - 7pm Mon-Friday, with 0-1 weekend shifts every 2 weeks, and possibly 2 bank holidays per year on a rota basis. Overtime available with good rates.

Duties

  • Taking inbound calls in a busy, target driven call centre environment and dealing with first line technical queries
  • Providing a high level of customer service to stores
  • Using the in-house call logging system (training will be provided)
  • Meeting customer service and call answering targets, to ensure an efficient, cost effective service desk function is provided with a very high level of customer service
  • Working as part of a team

Requirements

  • Experience in a 1st line support role required
  • Experience using Remedy/ ServiceNow/Citrix ZenApp/Active Directory/SCCM required
  • Experience supporting a retailer - stores/multichannel /EPOS/Tils required
  • Fluent English spoken and written language is required
  • Excellent communication skills
  • Excellent customer service skills
  • Ability to pick up new computer systems
  • Demonstrable interest in technology
  • Flexible to work shifts as required, which may include early mornings, evenings, weekends and public holidays on a rota basis
  • Motivated, enthusiastic and reliable
  • Good team worker who is keen to develop and progress
  • Able to work in Uxbridge, Middlesex