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Service Desk Analyst - 1st Line Support - Fluent French

Job Title: Service Desk Analyst - 1st Line Support - Fluent French
Contract Type: Temporary
Location: Uxbridge, Middlesex
Industry:
Salary: £90 - £150 per day
Start Date: ASAP/ Immediate
Duration: 6 months
REF: SDA1stFR_1531476510
Contact Name: Ellise Fleming
Contact Email: ellise@projectrecruit.com
Job Published: 3 months ago

Job Description

French Speaking Service Desk Analyst - 1st Line International & UK Stores Support

Our client, a major global organisation, has an excellent opportunity available for an enthusiastic, motivated and hardworking individual to join the IT service desk team on a temporary basis for 6 months (extendable). The office is based in Stockley Park.

Applicants should have experience in IT helpdesk 1st line support role along with strong communication skills. Fluent French and English languages required.

Applicants must be committed, reliable, and flexible to work 5 shifts per week of 8 hours between 7am - 7pm Mon-Friday, with 0-1 weekend shifts every 2 weeks, and possibly 2 bank holidays per year on a rota basis. Overtime available.

Duties

  • Taking inbound calls in a busy, target driven call centre environment and dealing with first line technical queries
  • Providing a high level of customer service
  • Using the in-house call logging system (training will be provided)
  • Meeting customer service and call answering targets, to ensure an efficient, cost effective service desk function is provided with a very high level of customer service
  • Working as part of a team

Requirements

  • Experience in a 1st line support role
  • Fluent French and English spoken and written language is required
  • Excellent communication skills
  • Excellent customer service skills
  • Ability to pick up new computer systems
  • Demonstrable interest in technology
  • Flexible to work shifts as required, which may include early mornings, evenings, weekends and public holidays on a rota basis
  • Motivated, enthusiastic and reliable
  • Good team worker who is keen to develop and progress
  • Able to work in Uxbridge, Middlesex
  • Experience using Remedy/ ServiceNow/Citrix ZenApp is desirable however training will be given
  • Experience supporting a retailer - stores/multichannel is desirable however training will be given