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Service Desk Analyst - 1st Line Support Role

Job Title: Service Desk Analyst - 1st Line Support Role
Contract Type: Contract
Location: Uxbridge, Middlesex
Salary: £10 - £15 per hour
Start Date: ASAP
Duration: 6 months
REF: 65412_1517824260
Contact Name: Ellise Fleming
Contact Email:
Job Published: over 1 year ago

Job Description

IT Help Desk Analyst - 1st Line Support

Our client, a major global oorganisation, has an excellent opportunity available for enthusiastic, motivated and hardworking individuals to join the IT service desk team on a temporary basis. The office is based in Stockley Park.

4 - 6 weeks training will be provided, however it is essential that applicants have 1-2 years experience in IT helpdesk 1st line support role, along with strong communication skills.

Applicants must be committed, reliable, and flexible to work 5 shifts per week of 8 hours between 7am - 7pm Mon - Sun, with a maximum of 1 weekend every 2 weeks, and 2 bank holidays per year on a rota basis.


  • Taking inbound calls in a busy, target driven call centre environment and dealing with first line technical queries
  • Providing a high level of customer service
  • Using the in-house call logging system (training will be provided)
  • Meeting customer service and call answering targets, to ensure an efficient, cost effective service desk function is provided with a very high level of customer service
  • Working as part of a team


  • Experience in a customer facing 1st line technical support role
  • Experience in a 1st line support role supporting Retail/Stores/ EPOS/ Tills
  • Excellent communication skills
  • Excellent customer service skills
  • Experience using Remedy/ ServiceNow/Citrix ZenApp is desirable
  • Experience supporting a retailer - stores/multichannel is desirable
  • Ability to pick up new computer systems
  • Demonstrable interest in technology
  • Flexible to work shifts as required, which may include early mornings, evenings, weekends and public holidays on a rota basis
  • Motivated, enthusiastic and reliable
  • Good team worker who is keen to develop and progress
  • Able to travel to Uxbridge
  • French language would be a bonus but not necessary