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Service Desk Analysts (Windows 7 & Windows 10)

Job Title: Service Desk Analysts (Windows 7 & Windows 10)
Contract Type: Temporary
Location: Redhill, Surrey
Industry:
Salary: £90 - £119 per day
Start Date: September 14th
Duration: 6 months
REF: SDA23_1599235633
Contact Name: Ellise Fleming
Contact Email: ellise@projectrecruit.com
Job Published: about 2 months ago

Job Description

Service Desk Analysts (Windows 7 & Windows 10)

Our client, a global supplier for IT services, requires Service Desk Analysts to join their team immediately in their clients' offices in Redhill, Surrey. This is a 6 month temporary contract to start on September 14th.

Key Responsibilities:

  • Help users resolve issues with computer hardware or software
  • Responding to queries via chat, email, or phone
  • Remotely accessing hardware or software for clients to make changes and fix problems
  • Diagnosing system errors and other issues
  • Following up with customers to ensure full resolution of issues
  • Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods

Key Skills/Knowledge:

  • 2-3 years Service Desk Analyst experience
  • Strong Windows 7 & windows 10 support experience and troubleshooting skills
  • Good communication and customer service skills
  • Fluent English
  • Good team player