Connecting to LinkedIn...

Trade Floor Support - Infrastructure support

Job Title: Trade Floor Support - Infrastructure support
Contract Type: Temporary
Location: London, England
Industry:
Salary: £200 - £210 per day
Start Date: Mid August
Duration: 6 months+
REF: TRDFLR2323_1563801519
Contact Name: Ellise Fleming
Contact Email: ellise@projectrecruit.com
Job Published: about 2 months ago

Job Description

Our client, A global supplier of IT services, requires a Trade Floor Support Executive with Infrastructure support experience in Wyse, Blades, Trade Desk, Laptop support, Telco.

This is a 6 month temporary contract based in Moorgate, London to start in Mid August.

Candidates should have previous trade floor support experience.

Responsibilities:

  • Manage incidents using HP Service Manager
  • Start troubleshooting once incident has been reported
  • Analyse reported issues, if required on-site. Direct customer support
  • Hardware and software troubleshooting (VDI, Thin Client, Dell PC Blade, Laptops)
  • Hardware and software build and configuration (VDI, Thin Client, Dell PC Blade, Laptops)
  • Collect and analyse log files, send to vendor for further analysis
  • Work closely with Munich based Global Support and Service Line
  • Install test environments to reproduce the reported failure
  • Establish interconnection to additional involved services (e.g., Network, Messaging, Proxy, Firewall, AD)
  • Establish Task Forces for complex malfunctions
  • Open support calls to vendors if no solution can be found due to missing detailed knowledge (based on maintenance contracts in place for each product)
  • Decide if a bug fix or a new version needs to be deployed
  • Voice Call Recording
  • Cisco Call Manager: Administering users, changes of faulty cisco phones
  • BT ITS: Administering users and fixing trader board faults
  • Mobile Telephony: Administering and maintaining Blackberry and other mobile equipment coordinating relationships between the client and Mobile Operators (e.g. EE, Teleware), administering users on BES server

Requirements:

  • 2-4 years of experience in Trade Floor Support and Infrastructure support experience in Wyse, Blades, Trade Desk, Laptop support, Telco
  • Telco Experience as above is added advantage
  • Client facing experience
  • Ability to handle users in critical environments