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Trading FO Production Support Eng/ Site Reliability Eng

Job Title: Trading FO Production Support Eng/ Site Reliability Eng
Contract Type: Temporary
Location: London, England
Salary: Negotiable
Start Date: ASAP
Duration: 6 months
REF: 21071017Adfe_1598791525
Contact Name: Ellise Fleming
Contact Email:
Job Published: about 2 months ago

Job Description

Our client, a global provider of IT services, requires Trading Front Office L2 Production Support Engineers / Site Reliability Engineers for a 6+ month temporary contracts based in London. Working hours are based on a shift rotation.

Key Responsibilities:

  • Accountable for identifying and mitigating risks to service delivery, proactively addressing, and resolving issues before they impact service levels.
  • Interface daily with internal coverage & global support teams in a fast-paced, high-pressure environment. There is considerable exposure to external trading clients too, and a key requirement is the ability to build strong user relationships.
  • Proactively manage and monitor our environment, together with extensive problem identification, ownership, tracking, resolution and escalation.
  • Manage system outages, direct activities of development and infrastructure teams to resolve production issues.
  • Drive initiatives that continue to improve the availability, stability, and performance of the system.
  • Work with developers on supportability designs, application optimization and performance tuning.
  • Drive the improvement cycle from Operations back into development and vice versa.
  • Lead regular problem analysis meetings with all parties involved in the delivery of application services to the client.
  • Raise issues and seek advice from development teams/3rd Parties on sophisticated issues or problems in a timely manner.
  • Collaborate closely with Account Managers to answer technical inquiries on the behavior of the Autex systems.

Key Skills/Knowledge:

  • Trading Basics, Trade Markets Overview, Various Asset Classes, Trading Front Office knowledge
  • Very Good Communication Skills
  • Expert FIX Protocol
  • Unix/Linux
  • Shell scripting

Experience required:

  • Trading Front Office Production Support experience
  • Production Support Experience