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Trading Front Office Hyper Care Consultant (FIX Protocol)

Job Title: Trading Front Office Hyper Care Consultant (FIX Protocol)
Contract Type: Temporary
Location: London, England
Salary: Negotiable
Start Date: ASAP
Duration: 6 months
REF: EFaad125166_1595323946
Contact Name: Ellise Fleming
Contact Email:
Job Published: 3 months ago

Job Description

Our client, a global provider of IT services, requires Trading Front Office Hyper Care FIX Consultants for 6 month temporary contracts based in London.

Key responsibilities:

  • Accountable for identifying and mitigating risks to the service delivery, proactively address, and resolving issues before they impact service levels.
  • Manage the work of the Support Team members through a review of outstanding investigations and day to day guidance.
  • Provide technical guidance and leadership to Team members.
  • Line management of the Team members, including objective setting, performance management, talent management, and supporting personal development.
  • Follow all established processes and procedures for both development and maintenance work.
  • Raise issues and seek advice from development teams/3rd Parties on sophisticated issues or problems in a timely manner.
  • Collaborate closely with Business and Compliance Teams to resolve any queries they may have related to trading behaviour by Clients.
  • Liaise with Account Managers to answer technical inquiries on the behaviour of the Dealing and Matching Systems.
  • Run projects that will improve operational efficiency

Key Skills/Knowledge Required:

  • Certifying new customers for seamless electronic messaging for options, DMA, and equity trading. Involved in advanced configuration of UNIX systems, internal testing and hands-on certification experience with all major FIX vendors, exchanges, and investment managers.
  • Managing vendor relationships to ensure production stability with numerous third-party order routing systems including Fidessa, Ullink, Eze Castle/Realtick, SS&C/Tradeware, Bloomberg, Sungard/Fox River, Portware, Instinet, Flextrade etc.
  • Translating clients' business requirements to the appropriate configuration parameters.
  • Displaying excellent communication skills through real-time phone, IM, and email support for problem resolution.
  • Troubleshooting and resolution of production issues in a fast-paced environment.
  • Using JAVA scripts to manage the environment
  • Linux
  • SQL
  • (Knowledge of Devops tools Puppet/Chef/Jenkins an advantage)

Experience Required:

  • Liaising with Application Developers to find resolutions reported software problems and to ensure that change requests are managed effectively
  • Install and configuration of software platform to client specifications
  • Support of roll-outs and upgrades of the advanced financial trading system
  • Responsibility for providing level I and II support for DMA/Algo, F&O and FIX connectivity and certification testing ( DMA, Equities, Futures, Options )
  • Providing the highest level of customer satisfaction
  • Liaising with QA issues, new functionality, bug fixes in UAT environment.
  • OMS/EMS end to end testing in QA by the new release.
  • Providing daily business and application support.