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Windows 10 Rollout Engineer

Job Title: Windows 10 Rollout Engineer
Contract Type: Temporary
Location: Salford, Greater Manchester
Industry:
Salary: £150.00 - £170.00 per day
Start Date: ASAP
Duration: 6 Weeks
REF: 14102019Win10_1571067554
Contact Name: Ellise Fleming
Contact Email: ellise@projectrecruit.com
Job Published: about 1 month ago

Job Description

Our client, a global provider of IT services, requires a Windows 10 Rollout Engineer for its customer based in Salford Quays, Manchester. This is a 6 week initial contract which could lead to a further contract extension.

Successful candidates must have 2-5years previous experience in Windows 10 Desktop rollout as well as excellent communication and customer service skills as this is a client facing role. Training will be provided.

Key Responsibilities

  • Provide onsite support for the windows10 rollout
  • Assist users with the Windows 10 login and initial configurations like, Outlook setup, OneDrive setup, Application installation etc..
  • Build and prepare laptops with Windows10 OS
  • Laptop OS deployment through PXE
  • Resolve user's issues related to Windows10 OS
  • Assist and educate the users with Windows 10 related queries
  • Manage IT assets through the tools and tracking mechanism available
  • Coordinate with vendor and supplier for warranty/non-warranty support
  • Capture logs (or) run diagnostics to troubleshoot and report device, faults error as applicable
  • Take proactive measures to support the rollout program
  • Report any issues or challenges as soon as identified to do damage control
  • Coordinate with other support teams as incident requires
  • Coordinate with vendor for repair/replacement
  • Troubleshoot and provide remote support for Windows10 devices as applicable
  • Resolving common issues with OS & hardware
  • Resolving common issues with applications in Window10
  • Responsible in resolving the tickets assigned to their resolver group within the agreed SLA (Service Level Agreement)
  • Managing IT assets and maintaining the stock
  • Coordinating with Vendor for hardware issues as applicable

Key Requirements:

  • Experience in supporting the end users
  • Good customer handling skills and communication skills
  • Certification in windows is preferred
  • Hands on experience and knowledge of Windows10 system
  • Experience in building laptops/desktops with Windows10 (PXE, USB boot)
  • Knowledge in deployment technologies SCCM, MDT etc..
  • Experience in ITSM tools
  • Excellent customer etiquette, ability to speak and write clearly and accurately
  • Knowledge of relevant end user computer applications
  • Knowledge in troubleshooting Windows10 OS and application related issues
  • Knowledge of customer service principles and practices
  • Effective listening skills
  • Willingness to co-operate with other support group and work
  • Multi-tasking capabilities
  • Willingness to extend the support as and when required.
  • Excellent organizational/administrative/technical skills with agility to re-prioritize as necessary
  • SCCM and Office 365 knowledge is desirable but not mandatory